“This should describe in detail what the supplier must provide, written under production conditions and not under business conditions,” says John Ingham, principal consultant at Human Capital Management Consultancy Penna Consulting. The goal of the SLA is to set expectations for HR departments and customers and to improve customer satisfaction with the level of service provided. Outsourcing HR services has the potential to offer a variety of benefits, including cost reduction, improved service levels, and a competitive advantage, but the decision to transfer responsibility for the function to a third party is far from easy. It`s worth reading! If you are looking for the best professional experts for your company`s service level agreement, then axidio we will help you, because we have the best service level agreements in the United States.