Assuming that one health clinic wants to compare its satisfaction with that of another, if its question formulations are different, it is difficult to make a meaningful comparison. In short, a Likert scale is the result of the survey. The series of testimonials and types of responses is a methodology of scale – or measurement – of parameters. A Likert scale is a question that contains 5 or 7 answer options. Choices range from Stark to Stark`s opposition, which allows the pollster to have a holistic view of people`s opinions and their degree of approval. All survey questions on the Likert scale also contain a center for those who are neutral on the subject. Once respondents have responded, numbers are assigned to the responses. For example: Strong agree=5 Agree=4 Neutral=3 Disagree=2 Strong disagree=1 This way you can assign meaning to the answers. With a customer service survey, you can see, for example, which ones offer good service to your after-sales service employees (an average score of 4-5) and which offer poor service (an average score of 1-2). A Likert element is simply a statement that the interviewee is supposed to evaluate by giving it a quantitative value for any type of subjective or objective dimension, with the degree of correspondence/disagreement being the most used dimension.

Well-designed Likert articles feature both “symmetry” and “balance.” Symmetry means that they contain the same number of positive and negative positions, whose respective distances are bilaterally symmetrical above the “neutral”/zero value (whether this value is presented as a candidate or not). . . .